I think I found it *click*

I was helping a client today troubleshoot their Internet connection. Their office is over 600 miles away, so on-site support was out of the question. I had to work with one of the 2 people that works in their office and walk them through checking cables, indicator lights, resetting things, etc. This is part of our conversation:

Client: OK, so what am I looking for again?

Me: A network cable.

Client: Oh, OK. They’re the fat phone cord looking ones, right?

Me: Yes. The ends look like large phone cord connectors.

Client: All right … (sounds of her moving things around for about 30 seconds) .. Oh! Here’s one.

Me: Great, now let’s follow it to one end and see where it’s connected.

Client: This is a long sucker, must be almost a hundred feet.

Me: Are you sure it’s a network cable? It should be just like the ones we were connecting to the router, but longer.

Client: Yeah, this looks just like those.

Me: Good. Are you able to trace it back to where it’s connected?

Client: Yeah, I think so … it’s pretty tangled up, though.

Me: All right. When you find where it plugs in, unplug it and plug it back in until you hear or feel it click to make sure it’s connected properly.

Client: Ah! I think I found it *click*

Me: Hello?

Just another day in tech support.

This entry still can’t stop shaking its head.


2 Responses to “I think I found it *click*”

  • AmyAnne Says:

    ROFL!! I found you through Quinn’s blog. I’m laughing so hard reading this. I just called my husband and read it to him through tears.

    I just went through this with my sister until she finally figured it out and called me back. I then decided it would be better to drive the 2 hrs to her house to fix it.

    Having done time in the tech support industry, I have sympathy for you and the crazy making of your occupation!

  • Gabriel Says:

    Welcome aboard, AmyAnne! Any friend of Quinn’s … 🙂

    If you liked this one, you might find this one entertaining, too:

    http://www.standlikeaman.com/gabe/confused-yet

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